Customer Support Representative (CSR)

Job Description

We are seeking to expand our Customer Support Representative (CSR) Team!

Our company works with a telecommunications program, which is a government-funded wireless service that allows us to work with individuals in underserved communities delivering affordable communication products. Through the program, we are able to enroll and give certain individuals in these communities free communications devices so that they are able to raise their socio-economic status.

As a Customer Support Representative (CSR), you will:

Follow up directly with members of the community on a daily basis

Become an expert on the program and be able to educate and inform participants

Learn our systems to be able to enroll participants in the Federal Lifeline Program

Upsell participants on any accessories that may be beneficial to the participant

Fully understand the goals of the Federal Lifeline Program and our partnership

Maintain detailed records of program participants and daily communications with members of the community

Work daily as a team in order to further the goals of the company

We are looking for our Customer Support Representatives to not only become successful in the role, but to grow with us. We are looking to provide our Customer Support Representatives with unlimited training and leadership development to achieve their highest growth goals and take their career as far as they want.

We are looking for our Customer Support Representative (CSR) to:

Have a minimum of GED/high school equivalent

Have experience in a customer service, sales, or applicable customer-facing position

Possess an intense drive and desire for success

Thrive in building relationships, communicating with different types of people, and helping people in our local communities

Operate with the highest level of integrity, honesty and transparency

Constantly push the needle forward, challenge the status quo and reach to exceed performance expectations

#LI-Onsite

Full-time