Customer Service / AP Clerk

Job Description

Customer Service / AP Clerk

We are seeking a motivated and detail-oriented Customer Service Representative / AP data entry clerk to join our team. The ideal candidate will handle customer inquiries, provide accurate information, and ensure seamless customer experience. This position requires strong communication skills, problem-solving abilities, and a commitment to maintaining a high standard of service.

Responsibilities:

• Respond to customer inquiries via phone and email in a professional manner

• Provide accurate information regarding products and services

• Resolve customer issues efficiently and escalate when necessary

• Maintain and update customer records in the system

• Collaborate with internal teams to ensure customer satisfaction

• Follow company policies and procedures to maintain service quality

• Process outstanding invoices for payment on a timely and efficient manner

• Ensure vendor invoices are properly approved and comply with internal polices and procedures.

• Ensure that vendor invoices are accurately coded to correct general ledger codes

• Process/review employee reimbursement and corporate credit card transactions

• Assist with Data Entry as needed

Qualifications / Requirements:

• Excellent organizational and time management skills

• High school diploma or equivalent; bachelor’s degree preferred

• Previous customer service or client-facing experience is advantageous

• Strong verbal and written communication skills

• Ability to handle multiple tasks in a fast-paced environment

· Ability to multitask and prioritize effectively under pressure.

• Ability to work both independently and as part of a team

• Willingness to embrace ongoing training and development

• Positive attitude and resilience in handling challenging situations

• Basic understanding of business operations and customer needs.

• Positive attitude and resilience in handling challenging situations.

Full time position, Monday-Friday

Medical Benefits

compensation: $38,426 to $45,000 _ yr

Company Description

Construction / Service / Manufacturing

Full-time