Collections Coordinator

Job Description

Position Summary:

The Collections Coordinator plays a vital role in supporting the Firm’s accounting and billing processes by managing outstanding receivables. This role involves direct communication with clients and attorneys regarding unpaid balances, coordinating with internal billing teams to resolve discrepancies, and utilizing collection software to ensure timely and accurate follow-up.

Key Responsibilities:

Communicate with clients and attorneys regarding outstanding account balances and the development of payment plans.

Collaborate with Billing Supervisors to identify and resolve billing discrepancies or concerns raised by attorneys, staff, or clients.

Generate and distribute monthly statements of account and invoice copies as needed.

Utilize ARCS collection software to track and update receivables activity.

Prepare and distribute weekly reports detailing outstanding balances.

Process credit card payments and assist with returning inactive trust balances to clients when appropriate.

Negotiate with clients in cases of non-payment, draft settlement agreements in coordination with the Firm’s General Counsel.

Assist in the ongoing development of collections procedures and billing communication templates.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications:

At least 3–5 years of experience in collections or billing manager; law firm experience preferred.

Proficient in legal billing and collection software (e.g., Elite, Aderant); ARCS and MS Excel proficiency required.

Familiarity with Microsoft Outlook; experience with MS Access is a plus.

· Excellent verbal and written communication skills.

Ability to work independently, manage multiple tasks, and effectively prioritize.

Strong interpersonal skills with the ability to collaborate effectively across teams.

Excellent analytical skills and a strong attention to detail.

Reliable attendance and ability to meet deadlines consistently.

Education:

Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant experience.

Work Schedule:

40 hours per week, Monday through Friday.

Hybrid schedule: 3 days in-office and 2 days remote each week (subject to management discretion).

Why Join Us?

At Harness IP, we offer a competitive compensation package, comprehensive benefits, and a collaborative work environment where your contributions are valued. If you're driven, detail-oriented, and passionate about collections, you'll thrive in our fast-paced legal setting. Join our energetic team and be part of a Firm dedicated to protecting the future of innovation!

Full-time

Hybrid remote