Customer Service Rep

Job Description

Love talking to people? Want to help guests plan amazing getaways using vacation packages they’ve already paid for? Monster Reservations Group is hiring!

What You’ll Get:

$19–$22/hour base pay

Weekly performance bonuses

Paid training—no experience needed

Affordable health insurance (Cigna)

FREE dental and vision coverage

401(k) with 4% company match

Travel credit for your own vacation

Free snacks and drinks

We’re a vacation telemarketing company that specializes in helping guests turn their open-dated vacation packages into real trips. No cold calling—our guests already purchased the product. Your job is to get them excited, walk them through destination options, and help them lock in their plans!

What You’ll Do:

• Talk to guests on the phone (inbound & outbound)

• Use a script with energy and personality

• Persuade guests to use their paid vacation packages

• Promote top destinations and special travel perks

• Collect payments and process details with accuracy

• Hit weekly goals to earn cash bonuses

Shifts Available:

Morning, evening, and weekend teams available! All roles are full-time.

Requirements:

• Must be 18 or older

• Must be able to commute daily to our Myrtle Beach, SC office

• Previous experience in retail, hospitality, or call centers is a plus—but not required!

Since 2006, Monster Reservations Group has been a family-owned and operated company, treating both team members and guests like extended family. Our entire team is based in the U.S., many of us have worked together for over a decade, and we operate on a first-name basis. We believe our success comes from the people on our team and the partnerships we’ve built—smart, caring individuals who create great vacation experiences, as seen in thousands of positive reviews and repeat travelers. Our culture centers on Attitude, Effort, and Process (AEP): the right mindset, consistent effort, and a commitment to doing things the right way. We believe strong culture drives strong results. Most importantly, none of this happens without our guests trusting us to plan their vacations. Our growth depends on making that process simple, seamless, and reliable.

Join us, and let’s make a difference in the world of travel—one adventure at a time!

Full-time