Customer Supp/Account Rep-Sr-IT-UT

Job Description

We're Hiring: Customer Supp/Account Rep-Sr-IT-UT

Location: South Jordan, Utah

Industry: Banking & Financial Services

Pay: $21.00/hour

Duration: 12-month contract (potential to extend or go permanent)

Be the First Line of IT Support!

Are you a tech-savvy problem solver with a passion for helping people? Join our IT Service Desk Team as a Service Desk Agent, where you'll be the first point of contact for users needing technical support. If you love solving issues, staying cool under pressure, and delivering amazing customer service, we want to hear from you!

️ What You’ll Do:

Deliver top-notch phone support with empathy, urgency, and professionalism

Troubleshoot software, hardware, and system issues using our knowledge base & tools

Handle tickets, track incidents, and escalate when needed

Work in a dynamic 24/7/365 environment, including nights & weekends

Build trust with users by ensuring timely updates and resolution

Diagnose, investigate, and resolve technical problems independently

What You Bring:

Excellent customer service and communication skills

2–5 years of technical support or IT service experience preferred

High school diploma or GED required

Tech-savvy mindset with the ability to troubleshoot quickly and effectively

Self-motivated, organized, and cool under pressure

Flexibility to work various shifts, including weekends and holidays

Why You'll Love It Here:

A fast-paced, supportive team environment

Hands-on experience with cutting-edge IT systems

Opportunities for growth in a global tech-driven workplace

Your work matters — you’ll make a real difference every day

Benefits:

Competitive Pay – Up to $19.16/hr

Healthcare – Medical, dental & vision

Supplemental Insurance – Accident, critical illness & hospital indemnity

401(k) Retirement Savings

Life & Disability Insurance

Employee Assistance Program & Legal Support

Auto, Home & Pet Insurance

Exclusive Employee Discounts