System Administrator II

Job Description

The System Administrator (SA) is primarily responsible for administering and providing Level 2 support across a broad base of technologies to support Needham Banks end users. The SA's key role will be to confirm resolution of escalated problem tickets. The SA will act as a liaison with the IT Help Desk and Systems Engineering teams to ensure that the process is followed and SLAs are met. A successful candidate is a motivated self-starter with an aptitude for learning new skills and environments quickly while multi-tasking on more than one high-priority deliverable.

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure that enterprise computing resources are always available to the end users.

Support and administer the server, network, and application environment.

Understand innovative technologies.

Provide excellent Tier 2 support and mentor junior staff in the Information Technology department.

Assist in delivering successful task delivery, change management, and maintenance scheduling.

Work with application vendors to resolve system issues in a prompt manner

Prepare, maintain and formalize documentation and procedures on IT systems

May be asked to cross train peers, ensuring continuity of the specialized IT function across the department.

Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.

Ensure departments meet established service level agreements

May be asked to assist with capacity planning, disaster recovery, network management, backups, documentation, and server-based application support.

JOB REQUIREMENTS

Solid knowledge of Windows server and desktop operating systems

Solid knowledge of group policy and active directory administration

Must be able to communicate with users with all levels of computer experience

Must be able to work unsupervised; be a team player; and reliable to start and finish a project in a complete and timely manner

Maintain a positive and professional image of the Bank

Results oriented, ability to hold application vendors accountable for problem resolution

Attend work on a regular basis, on time, and withstand varying degrees of stress

Ability to diagnose and correct hardware and software configuration problems

Knowledge of the Bank's software applications, technological infrastructure, networking and network design, and data processing systems

Ability to write and communicate adequately and coherently in a business environment

Strong interpersonal skills

Assist in the validation of IT controls and reporting for audit requests as needed

Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

Bachelor of Computer Science or Associate Degree in Information Technology or equivalent experience

Microsoft certification or equivalent experience preferred

Minimum of five years' experience in administering and troubleshooting an enterprise environment.

Experience with cloud computing in an enterprise environment preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

Normal business office environment

Ability to work with stakeholders and vendors over the phone, and remotely for extended periods

Must be able to work flexible hours to address system upgrades or problem resolution

Must be able to lift 50 pounds

Willingness to continue education and certifications to maintain relevancy

Full-time