Information Technology (IT) Intern

Job Description

Sigmatech has an opening for an organized, self-starter for Information Technology (IT) Intern. This position will provide basic end-user helpdesk support for the corporate office and various system administration support under the direct supervision of the Sigmatech IT Manager. Position is expected to work 10-25 hours per week.

Responsibilities and Duties may include:

Assist with monitoring and respond to support requests via email, phone and in-person

Track support requests in the helpdesk ticketing system

Escalate support issues as necessary

Assist with creating and managing user credentials

Assist in setup and management of employee email accounts

Setup conference meetings

Assist with management hosted VOIP system

Assist in the procurement for company IT equipment

Assist with installation and configuration of new workstations and printers

Provide off-site support

Assist with IT inventory management

Assist IT Manager with additional projects as needed

Required Qualifications:

Strong verbal and written communication skills

Strong problem-solving skills

Proficiency with Windows based computers

Must be a US Citizen

Desired Qualifications:

Experience providing technical support to users in an office environment

Experience supporting Microsoft Windows computers in a domain environment

Working knowledge of Microsoft Active Directory

Working knowledge of Microsoft Exchange

Knowledge of cybersecurity concepts

Education:

Sufficient technical or coursework towards an IT related Bachelor's degree

0-2 years of experience in an IT helpdesk or similar job is ideal