Desktop Support Technician

Job Description

Position Overview/Responsibilities for the Desktop Support Technician:

Responsible for providing on-site and/or remote technical support to end-users.

Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.

Assist users with software problems, including operating systems, productivity suites and other applications.

Set up new computers and equipment at user locations. Replace or upgrade hardware components.

Use IT service management (ITSM) tools to log, track, and update service tickets.

Frequently travel within a facility or to nearby locations.

Document resolutions, technical procedures, and asset changes.Required Skills for the Desktop Support Technician:

2+ years of experience in IT deployment/support of desktops/laptops

2+ years of experience supporting Microsoft Office Suite

2+ years of experience with IT service management (ITSM) tools to log, track, and update service tickets

Prior hand-on experience working with Active Directory, SCCM, related support tools

What’s in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented cultureWhy IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a rowPandoLogic. Keywords: Help Desk Technician, Location: Fort Worth, TX - 76166, PL: 597867628

Full-time