Participate in Helpdesk operation, answer phones, and provide technical support to hospital staff
Install, configure, diagnose, repair, maintain, and upgrade computer hardware, peripherals, and software throughout the hospital
Troubleshoot device (computer, server, printer, phone) network connectivity issues
Implement and maintain industry standard and best practices for helpdesk operations
Work alone or with other team members to improve IT policies and operating procedures
Participate in IT projects of varying size and scope
Maintain current and accurate documentation, including helpdesk tickets, inventory tracking, software licensing, and other information
Work on projects alone or on teams consisting of IT and non-IT staff.
Participating in after-hours on-call rotation
Education and Experience:
Associates degree preferred or equivalent IT experience.
Minimum of two (2) years in hands-on operation preferred
Repair of various computers and peripherals