Operations Assistant - The Standard at Berkeley

The Operations Assistant's primary goal is to assist the Resident Services Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents. The Operations Assistant places our residents’ needs, requests, and follow-up as a top priority. The Operations Assistant should always maintain a level of professionalism and courtesy.

Reports to: Community Manager

Direct Reports: None

Roles and Responsibilities

The duties listed below are an outline of the Operations Assistant’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

Assist with the preparation of weekly status reports as well as recommendations for changes to pricing or leasing specials

Assist with the implementation of resident retention programs

Represent the community and Landmark Properties in a professional manner

Ensure staff member comply with corporate policies and government laws on Fair Housing

Ensure emails and voicemails are checked several times daily and responded to in a timely manner

Understand, review and make revision recommendations to the corporate team regarding the lease documents and related addendums

General Administration

Ensure confidentiality of client, resident and company information

Help coordinate and attend all staff meetings and any special or emergency meetings

Understand and adhere to the Landmark Properties policies and procedures

Maintain a clean and professional work environment

Report time and attendance

Assist in corporate projects as requested

Assist the Resident Services Manager with the daily operations of the property

Assist with regular inspections of the community

Financial Management

Oversee the timely collection of rental and misc. income due from current and former residents

Make daily bank deposits, whether by check scanner or counter deposit

Ensure accuracy of daily bank deposits and account data entry

Manage resident accounts and closely monitor delinquencies

Prepare balance due and credit memos

Prepare delinquency report and recap collection efforts

Process evictions

Negotiate payment plans for former resident balances

Work closely with the collection agency on collecting former balances

Prepare month end pre-close and process month end financial reporting

Assist the Resident Services Manager with the accounts payable process

Provide documentation/receipts for all company purchases

Personnel

Assist in development and supervision of staff

Customer Service

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations

Develop a sense of community among the residents and staff

Maintain active and effective communication with residents and parents

Contribute to the monthly newsletter and resident communications

Maintain a positive community environment for both residents and associates and encourage participation in events and activities

Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences

Facilities

Assist the Community Manger in creating and implementing a successful turn plan

Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests

Regularly walk the property to identify and address maintenance issues

Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Initiate billing and collection of charges for damages discovered in quarterly inspections

Risk Control

Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Document and address behaviors of residents that violate the law or the community lease agreement

Identify and report safety and security risks to the Community Manager

Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Requirements

Bachelor degree strongly preferred, high school diploma required

2 years experience in various positions in a residential rental community is preferred

Student housing experience is STRONGLY preferred

Strong financial, organizational, analytical and decision-making skills

Strong internet, word processing, and spreadsheet skills

Must have excellent communication, management, and people skills

Entrata experience preferred

#LI-MK1

The pay for this position is $19.00 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

R-103983