Field Service & Installation Engineer - West Coast Territory

Introduction

Elementar Americas, Inc. is a 100% owned subsidiary of Elementar Analysensysteme GmbH and is based in Ronkonkoma, New York.

With global headquarters near Frankfurt/Germany, Elementar is the world’s leading manufacturer of analytical instruments for the analysis of key elements such as carbon, sulfur, nitrogen, oxygen or hydrogen found in a wide variety of chemical substances, pharmaceutical products, environmental samples, agricultural, food and feed products, petro-chemistry, in education, research or industrial quality control.

With the intention of further expanding our presence throughout North America, we are recruiting for a Service & Installation Engineer—located on the West Coast (preferably Northern California). The Service & Installation Engineer will be responsible for a variety of service-related functions including, but not limited to, the repair, maintenance, and installation of Elementar products. Additional responsibilities include the training of customers and Elementar company engineers, continued support of those customers through phone and email contact and at times, product demonstrations for prospective clients. The Field Service & Installation Engineer will report directly to the Field Service Engineer Manager.

Roles and responsibilities

On-site installation, validation, repair, and maintenance of Elementar products—including Isotope Ratio Mass Spectrometers (IRMS), elemental analyzers and peripherals

Providing technical training to customers, technical support personnel and service engineers

Accurate documentation and reporting of all repairs and product failures and, when applicable, providing design change and improvement recommendations

The maintenance and control of the engineer's spare part inventory in accordance with the administrative policies Providing customers and other personnel necessary support and documentation required to effect instrument repairs, maintenance, and installations

Travel as required to provide service support to customers and other company personnel

Ensure timely submission of all necessary reports and other required paperwork

Promote sales of Service Contracts and Warranty Extensions

Act as a subject matter expert and resource for training of junior FSEs employees

Experience, Essential Skills and Person

Bachelor's degree in Engineering, Chemistry, Biology, Geology or similar scientific field is required, graduate degrees preferred

MS and/or PhD in any physical science is a plus

Minimum 6 years of experience with analytical instrumentation, with an applied knowledge of Isotope Ratio Mass Spectrometers (IRMS) and elemental analyzers

Effectively communicate with customers and support staff in person, via phone or email

Experience working as a resource for junior employees and for sales colleagues

Ability to produce clear and concise maintenance documentation

Travel approximately 75% with valid driver’s license and passport

Experienced working with a CRM system and the MS Office Applications

Ability to work from home office to provide remote technical support

Ability to lift up to 60 lbs.

Additional Information

Competitive salary & company incentive scheme

20 days holiday plus bank holidays

Remote working? Yes, as per current government guidelines and business needs

Opportunity to work flexible hours? Yes, within reason as per current office policy

Opportunity to work in an open and dynamic team, with flat hierarchies and short coordination channels? Yes

Equal Opportunity/Diversity

We seek to attract from a wide pool of talent and create a culture where people can be themselves and are valued for the strengths they bring to our company.

In a world where agile working is becoming the new normal, we are open to flexible working arrangements where feasible.

Is this your challenge? Then get in touch and apply now!