MSFW Outreach Representative (Abilene)

MSFW Outreach Representative (Workforce Development Specialist III)

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin, TX, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based out of 500 Chestnut St, Abilene, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

-A passionate advocate for individuals seeking employment. You are dedicated to connecting people with resources and opportunities that enhance their quality of life.

-A skilled communicator and interviewer. You excel at building rapport with diverse individuals, understanding their unique needs and challenges, and effectively communicating program information.

-A resourceful problem-solver. You thrive in dynamic environments and can identify potential barriers to employment, creatively seeking solutions and adapting your approach to individual circumstances.

-A collaborative team player. You effectively work with colleagues and external partners.

-A client-focused, service-oriented professional. You are dedicated to maintaining sensitivity to clients' needs and handling complaints with professionalism and discretion.

-A strong organizer with excellent time management and planning skills. You can prioritize tasks, manage multiple projects, and maintain accurate records, all while meeting with clients in their communities and work environments.

WHAT YOU WILL DO:

-The Workforce Development Specialist III plays a critical role in helping individuals achieve their employment goals by:

-Connect with and supporting migrant and seasonal farmworkers (MSFWs): You will proactively engage MSFWs in their communities, informing them of available workforce development services and assisting them in accessing these resources.

-Assess needs and guide clients towards employment success: You will conduct client interviews, identify their needs, and develop personalized plans to help them achieve their career goals.

-Advocate for clients: You will assist clients with applications, referrals, and complaint processes, ensuring they receive appropriate support and access to benefits.

-Maintain client records and contribute to program development: You will meticulously document client interactions, assist with materials development, and actively participate in program improvement initiatives.

-Performs complex (journey-level) employment work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

-Effectively disseminate information: You will share knowledge about the full range of workforce development services available to MSFWs, including special and supportive services.

-Conduct robust outreach: You will proactively engage with MSFWs in communities, particularly in areas/offices designated as significant for their MSFW populations and follow up with them to ensure their needs are met.

-Provide on-site assistance: You will offer direct assistance to MSFWs who are unable or unwilling to visit workforce centers, including helping with applications, referrals, complaint preparation, and connecting them with supportive services.

-Adhere to ethical standards: You will maintain professional conduct and avoid engaging in political, unionization, or anti-unionization activities during the performance of your duties.

-Conduct comprehensive client assessments: You will interview clients to gather detailed information about their training needs, education, experience, skills, interests, and other relevant factors to inform their career development opportunities.

-Maintain accurate records: You will ensure meticulous documentation of client interactions, program participation, and progress towards employment goals.

-Contribute to program development: You will assist in creating outreach materials, instructional materials, and training resources for both internal and external clients.

-Promote program understanding: You may present information about employment programs and services to various audiences.

-Embrace a collaborative approach: You will work effectively with other team members and stakeholders to ensure a seamless and supportive experience for MSFWs.

-Perform other duties as assigned.

YOU QUALIFY WITH:

-Three years of full-time experience in gathering information, interviewing, or counseling; instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; customer service; or workforce development issues and programs.

-Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

-Knowledge of interviewing procedures and assessment techniques, workforce development programs and protections afforded to MSFWs, English language sufficient to compose correspondence, summarize information, and write case narratives, and processing complaints and related legal procedures.

-Computer skills and use of Excel, PowerPoint, Word, data entry, and other related software applications.

-Ability to relate and communicate with persons from different cultural backgrounds, including in the language spoken by a significant proportion of the MSFW population in the state (Spanish language).

-Are from MSFW backgrounds or have substantial work experience in farmworker activities.

-Ability to maintain a valid driver’s license with reliable transportation and a willingness to be on the road 100%. Able to rent vehicles also being able to apply for company credit card or have available fund for travel pending travel reimbursement.

YOU GAIN:

- A Family Friendly Certified Workplace.

- Competitive salary: $3,844.91/month

- Defined Retirement Benefit Plan

- Optional 401(k) and 457 accounts

- Medical Insurance

- Paid time off, including time for vacation, sick and family care leave

- Additional benefits for active employees can be found at

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Schedule: Full-time

Shift:

Travel: Yes, 100 % of the Time