Manager, Customer Service

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ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.

About The OpportunityManages a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs.

The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.

Directs staffing, training, and performance management to develop and improve the customer service function

Serves as subject matter expert on Menasha’s products and capabilities to align with customer’s products and objectives

Provides order forecasts and other key requirements to key stakeholders for production planning

Supports sales in developing business transition requirements

Assist with planning and preparations for RFQs

Manages and tracks product inventories, providing direction on aged inventory and reconciling financials

Manages internal and customer complaints and assures appropriate corrective actions including transactional resolution

Drives continuous improvement initiatives for customer service process and information flow

Oversees customer information management system

Prepares and reviews required business reports

Education & Experience

Bachelor’s degree preferred

High School Diploma or equivalent required

Minimum of 6 years of relevant experience required

Knowledge, Skills & Abilities

Ability to design, implement and execute CRM business processes and associated applications

Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty

Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department

Familiarity with organization's policies, standards and procedures guiding customer interactions

Knowledge of practices, tools, and techniques for communicating with a customer

Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment

Primarily works in an office environment with occasional time spent in a production and/or warehouse setting

Position may be based at Menasha Packaging site or customer location

Occasional travel required

Two companies, one vision.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.

Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.

Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.

The possibilities are endless. The power is yours!

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

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