IT / Technology Lead

Georgia Pacific - Plattsburgh Paper is seeking a Site Technology Lead to be the primary IT point of contact at our Plattsburgh Paper Manufacturing facility. The primary focus will include IT oversight, support, communication, and knowledge sharing.

Our Team

A successful candidate will be a member of the Plattsburgh Paper Site Services Team. This individual will be expected to build and foster effective relationships with the site stakeholders for systems, networks, and technical needs. Excellent communication, troubleshooting skills, and relationship management skills will be additional keys to success.

What You Will Do

A strong performer in this role will effectively apply our Principle-Based Management (PBM) philosophy to:

Serve as the primary IT contact for the Plattsburgh site: Function as the main point of contact for all IT-related matters, ensuring seamless communication and support for site operations.

Build Preferred Partnerships: Develop and maintain strong relationships with site operations, process control, engineering, and IT teams. Collaborate with operations and business leaders to identify opportunities for automation and process optimization.

Provide technical support to end-users: Offer prompt and efficient technical assistance to end-users, addressing hardware, software, and network issues. Respond quickly to IT support tickets and incidents to minimize downtime.

Administrate and support local IT infrastructure: Manage and maintain the local IT infrastructure, including network devices, printers, servers, storage, and endpoint devices. Ensure all systems are running smoothly and efficiently.

Maintain cybersecurity standards: Ensure that all site assets comply with cybersecurity standards, including the installation and maintenance of anti-virus software and patching on plant process workstations, laptops, and servers.

Provide shop floor operations support: Offer technology assistance and support for shop floor operations, ensuring that all equipment and systems are functioning correctly.

Maintain effective communication with site stakeholders: Keep site stakeholders informed about IT activities, issues, status updates, timelines, and other relevant details. Foster open and transparent communication to ensure alignment and collaboration.

Track key performance indicators (KPIs): Monitor and analyze system performance data to identify trends, anomalies, and areas for improvement. Use KPIs to detect potential issues and ensure optimal infrastructure performance.

Proactively troubleshoot and solve IT/OT network or systems issues: Identify and resolve IT/OT network or systems issues promptly to minimize impact and downtime. Work towards improving manufacturing reliability, efficiency, and productivity.

Collaborate with IT and OT teams: Work closely with enterprise network engineers, systems administrators, and cybersecurity analysts to ensure seamless operations and effective support. Communicate technical information clearly to both technical and non-technical stakeholders at the site.

Manage internal and 3rd party infrastructure resources: Oversee the delivery of critical site services by managing internal and external infrastructure resources effectively.

Who You Are (Basic Qualifications)

3-5 years of experience in IT infrastructure, system administration, network support, or IT/OT-related roles.

Proficiency in Windows operating systems and virtualization technologies (VMware).

Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and network security.

Experience installing, configuring, maintaining, and troubleshooting LAN and wireless network environments.

Proven experience to prioritize, organize, and coordinate simultaneous tasks and/or projects.

Willing to travel up to 10% of the time.