Inspector

Job Purpose

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulation

Key Performance Areas

Tables Inspection

Monitors Gaming Tables and Dealers Ensures relevant game information is communicated

Keeps Gaming Floor Manager informed of information relevant to the games

Provides audible and precise game commentary

Communicates equipment defects

Validates pay-outs

Accurately tracks guests play on Casino system

Identifies and escalates cheating and suspicious activities

Controls discretionary/ complimentary spend

Float management

Opening and closing of tables

Communicates any special guest requirements or events to other relevant operating departments

Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

Supervises employees to ensure that staff uniform, hygiene and appearance is maintained

Conducts performance contracting, reviews and development

Identifies performance gaps

Conduct coaching and on job training

Identifies and addresses misconduct issues

Keeps records of coaching discussions

Informs department / staff of information required to perform the duties and tables floor operation effectively

Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times

Shift handover ensures that staff can provide customers with relevant service

Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

Report on any issues experienced and solutions executed