Desktop Support - Onsite
Description:
Title: Desktop Support - Onsite
Location: Bellefonte, PA, USA
Length: Long term
Restriction: W2 or C2C
Description:
*** Very long term project; Long term - usually goes for 3+ years***Webcam interview*** 37.5 hours per week *** ***Onsite***
Position Description:
provide tier 1 and 2 helpdesk support.
The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
Provide Tier 1 and Tier 2 helpdesk support.Support will include hands-on, telephone, and remote support for local and field staff.
Configure and install personal computers,laptops, and tablets.
Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
Monitors and respond to user created ticket via the agency helpdesk system.
Provide basic hardware and software training to users related to desktop use and accessing network resources.
Work towards departmental and project deadlines.
Document and present recommendations for issue/risk remediation to team leads and managers.
Other duties as assigned.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year
Virtual interviews are available.