Manager, Software Engineering, DevOps

Hybrid near Richmond, VA The Manager, Software Engineering, DevOps will l ead a portfolio of diverse technology projects and a team of developers responsible for s olving complex business problems in a fast-paced, collaborative, and iterative delivery environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES Stay current on emerging technologies and best practices in software engineering, DevOps, and cloud infrastructure.

Partner with stakeholders, project managers, security, and infrastructure teams to define technical requirements, delivery milestones, and success criteria.

Lead and mentor a team of developers, fostering a culture of innovation, accountability, and continuous improvement.

Support and evolve our DevOps strategy with a focus on scalability, reliability, and automated CI/CD pipelines in cloud-native environments.

Provide hands-on technical guidance and, when necessary, evaluate or contribute to codebases to unblock teams or validate architectural decisions.

Oversee development processes to ensure code quality, test coverage, and adherence to software engineering best practices.

Identify and resolve recurring or complex issues across services and systems.

Promote cross-functional collaboration, clear communication, and fast feedback loops to streamline delivery and reduce developer friction.

Guide teams in documenting technical designs, decisions, and processes as part of knowledge-sharing and operational continuity.

Ensure alignment with internal security requirements, including compliance with C-TPAT and TSA security protocols.

Maintain regular and predictable attendance.

Comply with company C-TPAT and TSA security procedures.

Perform additional duties as assigned.

QUALIFICATIONS 3 to 5 years of experience leading software engineering teams, including managing remote, nearshore, and hybrid teams.

5+ years of hands-on development experience using modern programming languages such as TypeScript/JavaScript and Go.

Strong background in event-driven microservice architecture using AWS tools including SQS, SNS, Lambda, and NATS.

Proficient in cloud infrastructure and IaC tooling, including Terraform and Ansible; familiarity with Helm is a plus.

Experience with containerization and orchestration tools such as Docker and Kubernetes.

Solid knowledge of relational and non-relational databases, including AWS RDS and NoSQL platforms.

Skilled in designing and maintaining scalable APIs, including experience with REST, OpenAPI/Swagger specifications, and API gateway security models (e.g., Kong). Comfortable navigating full DevOps pipelines and CI/CD practices using tools like Jenkins, Terraform, and GitHub.

Proficient in observability and monitoring solutions such as Datadog, with an understanding of integrating alerting into support workflows.

Strong written and verbal communication skills, with an ability to collaborate effectively across technical and non-technical teams.

Availability to respond to critical incidents and security alerts outside regular business hours when necessary.

A customer-centric mindset with a strong orientation toward service delivery and operational excellence.

Must be eligible to work in the United States