Sr IT Technical Project Manager Network Operations Center Direct

Role: Sr IT Technical Project Manager Network Operations Center (NOC) Experience Preferred Location: Remote (PST Hours Preferred) Duration: 12+ months Job Summary: We are seeking a Sr IT Technical Project Manager to support one of our direct clients.

This role will focus on process optimization, cross-functional collaboration, and project delivery within a technical and network operations environment.

Candidates with experience in Network Operation Center (NOC), MSPs, and ServiceNow will be given priority.

This position requires a blend of technical expertise, problem-solving acumen, and the ability to drive highly collaborative projects in a dynamic environment.

Years of Experience: 10+ years in project management roles 5+ years in technical environments with cross-functional team collaboration Technology Requirements: General understanding of NOC operations and network PM work Familiarity with ServiceNow (Preferred) Microsoft Office Suite (Excel, PowerPoint, Outlook) Degree or Certifications Required: No mandatory certifications: experience is key PMP / Agile / Scrum certifications are a plus Top Candidate Skills & How Applied: # Skill Years Application 1 Project Management (Technical Focus) 10+ Delivered complex, cross-functional technical projects with process oversight and milestone tracking 2 Network Operations Center / ServiceNow 7+ Oversaw NOC-related workflows, escalations, and asset/service tracking using ServiceNow 3 Maintenance for Retail Stores 5+ Managed IT and infrastructure project lifecycles including store maintenance coordination and vendor collaboration Required Knowledge, Skills and Abilities: Strong technical background with project ownership Excellent facilitation, problem-solving, and critical thinking skills Proven ability in process changes and optimization Strong organizational, documentation, and communication skills Ability to drive meetings, report data, and maintain project timelines Experience working in highly interactive, meeting-heavy environments Comfortable working in PST hours Experience with retail store maintenance, MSPs, and ServiceNow is a bonus Summary of Key Responsibilities: Drive cross-functional collaboration and meetings across various teams Maintain accurate project schedules, track deliverables, and report project status Lead process changes initiatives and ensure optimization across departments Act as a liaison between technical and non-technical teams Ensure all projects are aligned with strategic goals and remain on track Provide timely updates, escalations, and ensure stakeholder satisfaction Balance multiple concurrent initiatives while keeping attention to detail