Regional IT Manager

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students, and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

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About ISP

We are the International Schools Partnership (ISP), a global community of 104 schools across 25 countries.

We champion a transformative approach to learning that goes beyond the classroom.

By igniting our students' curiosity and growing their self-confidence, we empower them to become the next generation of changemakers.

Regional Information Technology Manager - Vietnam & Thailand

Reported directly to the Regional Director of Technology

Duties & Responsibilities

The Regional IT Manager’s role is to ensure the smooth operational running of the regional office and schools

Design, implement, and manage physical and virtual network infrastructure to ensure consistent performance and reliability.

Maintain internal network security including firewall management, monitoring tools, web filtering, and regular safeguarding reports.

Ensure network infrastructure complies with Group IT standards and integrates effectively with existing systems.

Oversee the growth and development of the regional IT network in line with strategic goals.

Implement and maintain robust network security measures across all locations.

Oversee daily IT operations including monitoring and responding to support tickets; ensure SLA compliance.

Serve as the main line of support and key responsible person for IT operations for VN/TH region. Work closely with Schools, Central Support and Vendors to ensure efficient and timely resolution of all IT matters.

Perform general IT duties to support the efficiency and effectiveness of regional IT services.

Respond to critical or emergency situations to resolve issues and minimize downtime.

Maintain and manage IT assets, hardware, server infrastructure, and core services (e.g., printing, antivirus, backup and recovery, file servers, databases).

Document IT procedures, processes, and reports to provide operational transparency and support audits.

Ensure system upgrade and application usage information is readily available to staff.

Ensure implementation and adherence to Group IT policies, security protocols, and operational standards across all schools in the region.

Conduct internal IT audits (minimum once per year) covering hardware, software, and services. Submit reports to the Head of IT for review and sign-off.

Actively support compliance with cybersecurity and data protection standards.

Assist in preparing and managing the annual IT budget for the region.

Lead procurement of IT solutions, ensuring best value for money in line with Group procurement standards.

Support long-term planning and capacity building across all IT domains.

Build and maintain effective relationships with vendors and service providers to ensure quality and cost-effectiveness.

Participate in project teams for new school setups and acquisitions, focusing on IT facilities and systems readiness.

Review and audit IT infrastructure of acquired schools; plan and oversee migration to Group-standard systems.

Coordinate implementation of IT upgrades, ensuring minimal disruption and optimal adoption.

Promote and enhance school engagement with IT service management processes through effective use of ServiceDesk.

Qualifications & Skills

Proven experience managing IT infrastructure and service delivery across multiple locations or business units.

Strong understanding of network architecture, system administration, cybersecurity, IT governance, and Service Management.

Experience in vendor management, budgeting, and team leadership.

Strong interpersonal, communication, and problem-solving skills.

Proficiency in both Thai and English

Familiarity with Microsoft Entra (Azure AD), Cross Tenant Synchronization, Microsoft Intune (Endpoint Manager), and HP Aruba networking solutions

Regular travel to schools in Thailand and Vietnam is required

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

1) Cognitive

Strategic, commercial and financial acumen

Understands education sector and what drives success.

Outcome-driven with strong a strong focus on results.

Shares our ambition and goals and champions desired change.

Delivers strategic outcomes by inspiring and motivating their team to work towards shared goals.

Demonstrates financial understanding when making decisions and taking action.

Keeps self and team organised and on track.

Creative Problem Solver

Tackles challenges in an organized and systematic way and finds solutions.

Sees problems as opportunities to improve and better deliver against organisational priorities.

Creates a safe environment within team to encourage innovation and problem-solving.

Empowers team to apply creativity and flexibility to overcome challenges.

Identifies risks and creates and implements mitigation plans.

2) Interpersonal

Intentionally connects

Supports, enables and inspires others to give their best.

Takes time to understand their team and personalise individual experiences.

A skilled identifier of talent who recognises the value of soft skills (emotional intelligence, drive, learnability etc.) as predictors of potential.

Focuses on people development through coaching and mentoring, sharing their experiences and insight.

Recognises and celebrates successes.

Collaborative & Communicative

Develops and shares our collective vision.

Encourages collaboration and teamwork, making people feel like they are working and succeeding together.

Open-minded; actively listening and seeking and welcoming feedback.

Communicates honestly, transparently and with genuine care and empathy.

Articulates thoughts and ideas clearly and adjusts how they communicate to the person or situation.

3) Self-Leadership

Amazing learner

Self-aware, humble and a good listener.

Manages their own personal development, focusing on continuous learning and getting better.

Is open about their own areas for development and encourages their team to be the same.

Builds a team with complementary skillsets to support them in areas where they are not so naturally-suited.

Curious; asks questions, explores and builds on ideas.

Resilient

Practices self-care and encourages their team to do the same.

Uses inner strength when times are challenging or when working outside of their comfort zone.

Understands their own qualities, skills, emotions and triggers and uses this understanding to remain composed and confident in uncertainty.

Recovers positively from setbacks, using them as an opportunity.

4) Digital

Technologically literate

Digital collaborator, who works effectively with technical specialists.

Stays up to date with the latest technology and trends and knows how these can be applied in their role.

Demonstrates an adaptive techmindset, constantly evolving their understanding and application of what is possible using tech.

Assesses the impact of new technologies for their role and the organisation.

Digital data fluent

Effectively interprets digital data and uses it in decision-making.

Collects, shares and analyses evidence to demonstrate impact, make connections and set improvement targets.

Connects data from different digital sources to design, develop and implement action.

Simplifies complex digital data into clear and understandable information for different audiences.

Uses a mix of digital data, experiences, instinct and context to make decisions.

5) Global

Values-driven

Role models the ISP Principles.

Prioritises wellbeing, inclusion and belonging and is caring, considerate and supportive of their team.

Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes and practices across cultures.

Seeks different perspectives and integrates diversity of thought from team.

Sustainability-focused

Considers the environmental and social impact of their decisions and finds ways to minimise these.

Uses their passion and credibility to challenge ways of thinking.

Advocates for policies and practices that support a more sustainable future.

Identifies inefficiencies and wastefulness and prioritises productive and balanced use of resources.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.