Associate System Engineer - Warrior Hire Program

Department:Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

This posting is for multiple technology positions across various Teams in Southwest's Warrior Hire Program. The mission of the Warrior Hire Program is to recruit and hire transitioning Veterans and guide and support them through the beginning of their corporate career by providing them opportunities for professional growth, camaraderie, and mentorship. If you're planning your transition to a civilian career or recently transitioned, this program is designed to support you in that transition and as you join our Southwest Family. Thank you to those who currently or previously served, giving us all the freedom to fly. Review the information below to understand what each team does.

Additional details:

QMO Metrics Dashboard’s team: Leverages industry-leading tools and technologies to support the QMO Metrics Dashboard project, which provides real-time insights and metrics critical for leadership decisions. Collaborate on automating data flows, streamlining workflows, and validating critical information for high-visibility dashboards. This team prefers Candidates to have experience with Python, C#, SQL, GitLab, API automation tools such as postman, and UI automation tools such as Selenium.

This Dallas-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Work with team to research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

Ensure the highest levels of systems and infrastructure availability and resolve escalations of simple to medium complexity

Assist in the implementation and updates to the platform strategy and road map

Maintain awareness of technology trends in area of responsibility

Meet commitments and deliverables as related to participating on projects

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Provide technical guidance or support for the development or troubleshooting of systems

Review test strategies and quality standards with the Engineers on the Team

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to analyze and resolve problems of simple to medium complexity

Ability to understand the implications of new information for both current and future problem-solving and decision-making

Basic knowledge of hardware components, systems, software, and networking technologies

Ability to perform basic troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

Skilled in basic partnering, negotiation, and communication in working with Business Customers and Technology support

Knowledge of systems development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

Ability to develop, present, and communicate ideas and strategies in both technical and user friendly language to small to medium audiences

Skilled in project management and analytical/creative problem-solving

Skilled in written, oral and interpersonal communication

Education

Required: High School Diploma or GED

Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience

Required: Entry level experience, developing skills and knowledge in system engineering

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $86,850 per year to $96,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

Please print/save this job description because it won't be available after you apply.

R-2025-54248