Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to join our team on a contract basis in New York, New York. In this role, you will provide essential IT support, assist with onboarding processes for new team members, and ensure seamless technical operations for a dynamic team. This is a great opportunity to work in a fast-paced environment, supporting a diverse range of technologies and users.

Responsibilities:

• Provide comprehensive IT support to a team of approximately 120 users, addressing technical issues and ensuring system functionality.

• Facilitate onboarding processes for new team members by setting up accounts, hardware, and software configurations.

• Offer technical assistance to executives and participate in support-related meetings to address their specific needs.

• Manage and troubleshoot Windows 10 systems and utilize ticketing systems such as ServiceNow to resolve user issues.

• Use remote support tools like RealVNC, Bomgar, or similar technologies to assist users with technical problems.

• Handle network-related tasks, including basic troubleshooting and connectivity support.

• Support and maintain various devices, including Apple and Android devices, ensuring optimal performance.

• Configure and deploy hardware and software, including Active Directory and other Microsoft technologies.

• Provide support for Cisco and Citrix technologies to enhance system efficiency and user experience.• Proven experience in an IT help desk or technical support role, preferably in a corporate environment.

• Strong familiarity with Windows 10 operating systems and ServiceNow or similar ticketing systems.

• Proficiency in using remote support tools such as RealVNC, Bomgar, or comparable software.

• Knowledge of network troubleshooting and configuration, including basic connectivity issues.

• Experience working with computer hardware, configuration management, and deployment processes.

• Hands-on expertise with Apple and Android devices, including troubleshooting and support.

• Familiarity with Active Directory, Microsoft technologies, and Citrix or Cisco systems.

• Excellent communication and problem-solving skills, with the ability to work effectively under pressure.