Sales Development Representative

Job Description

Position Summary

This temporary role is responsible for engaging both new and existing customers to promote and sell our products and services through various channels including phone, email, and digital platforms.

You’ll handle inbound customer inquiries and proactively reach out to prospects, assess needs, and guide them toward appropriate solutions or sales resources. A key focus will be driving sales growth through lead qualification, cross-selling, and upselling opportunities.

Essential Duties & Responsibilities

Conduct outbound lead generation and qualify inbound leads

Manage inbound inquiries from website, campaigns, phone, and other sources

Understand customer needs and connect them to appropriate sales resources

Set up introductory meetings to advance opportunities

Support sales efforts across Small Business, Mid-Market, and National/Global segments within the Industrial RWfB portfolio

Required Education & Experience

Bachelor’s degree in business or related field, or equivalent experience

Experience in customer service or a sales environment (entry-level role)

Required Skills & Tools

Salesforce experience (mandatory)

Strong influencing and collaboration skills

Familiarity with structured sales processes

Ability to meet measurable performance goals

Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)

Preferred Qualifications

CRM proficiency (Salesforce)

Sales training and negotiation skills

Knowledge of PPE products and safety standards

Experience with inbound/outbound phone systems

Familiarity with Power BI