Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to join our team in Beachwood, Ohio. This is a long-term contract position where you will play a critical role in providing technical support and ensuring seamless operation of IT systems. The ideal candidate will have a strong background in troubleshooting, hardware and software support, and experience working within a cloud-based environment.

Responsibilities:

• Provide first-line technical support for hardware, software, and peripheral equipment issues.

• Assist users with troubleshooting and resolving problems related to Microsoft Office 365, Windows operating systems, and other business applications.

• Support cloud-based employee systems and ensure smooth functionality across platforms.

• Manage and maintain Active Directory, including user account setup and configuration.

• Perform installations, configurations, and updates for various IT devices, including Mac and Apple products.

• Collaborate with the IT corporate team to execute and support large-scale projects.

• Utilize network programming languages to assist in system management and optimization.

• Ensure proper deployment of software applications and hardware devices across the organization.

• Diagnose and resolve issues related to Citrix, Cisco, and Android technologies.

• Document all support activities and maintain detailed records to enhance IT processes.• Associate degree in computer science, information systems, or a related field, or equivalent work experience.

• At least 5 years of experience in IT support or a related role.

• Strong knowledge of PC hardware, software, and peripheral equipment.

• Proficiency in Microsoft Office 365, Microsoft Teams, and other Microsoft applications.

• Experience working with cloud-based systems and employee support.

• Familiarity with network programming languages and information systems management concepts.

• Ability to work with technologies such as Android, Cisco, Citrix, and Mac computers.

• Strong organizational skills and experience contributing to IT team projects.