Legal & Graphic Design Associate (2nd Shift)

Job Description

Company Description

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.Job Description

Williams Lea is hiring for a Hybrid Dual Document Production Associate, Sr./Creative Designer for our Wheeling, WV office to work Sunday to Thursday 1:00 pm to 10:00 pm!

(* denotes an “essential function”)

*Perform document production and graphic design work according to established policies and procedures

*Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle

*Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production and graphic design requests to client satisfaction

*Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions

*Assist with coordination of document production services, preparation, intake, and workflow within team

*Troubleshoot more complex software or hardware problems

*Utilize appropriate logs and/or tracking software for all assigned work

*Meet contracted deadlines for accepting, completing, and delivering all work

*Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Perform Quality Assurance on work of others

Train more junior staff members

Assist peer teams with proofreading, design or other document production and preparation, as needed

Complete other tasks and assignments as assigned by management

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient mannerQualifications

High school diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Document production, word processing experience preferred

Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Adept skill in graphic design software

Advanced skill with InDesign and Photoshop preferred

Adept with other software programs for editing and/or creating documents

Knowledge of a legal timekeeping or job tracking system is preferred

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Proven customer service skills are required to create, maintain and enhance customer relationships

Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

Pay: $18.50/hour + 10% shift differential

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#GOC

#LI-TC1

#LI-Hybrid

RRD is an Equal Opportunity Employer, including disability/veterans

Hybrid remote