Help Desk Technical Lead

Job Description

Join a forward-thinking manufacturing company as our IT Help Desk Technical Lead, where your troubleshooting expertise and drive for efficiency will make an immediate impact. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment, enjoys collaborating with leadership, and is excited to fine-tune help desk operations and systems.

What You’ll Do:

Lead the day-to-day operations of the help desk, ensuring fast, effective support and ticket resolution.

Provide high-level technical support for Microsoft 365, Intune, and Entra ID.

Collaborate closely with the IT Director to enhance team performance and IT service delivery.

Evaluate, configure, and optimize the help desk ticketing system for greater efficiency.

Manage and participate in IT support projects to improve infrastructure, security, and user experience.

Develop documentation, processes, and reporting to drive continual service improvement.

What You Bring:

Strong troubleshooting skills across desktop, M365, Intune, and identity services (Entra ID).

Experience with help desk ticketing systems and a passion for improving workflows.

Solid project management skills—able to juggle priorities while staying organized and responsive.

A collaborative mindset and ability to lead by example within a small, growing team.

Why Join?

You'll work side-by-side with an IT Director who values initiative and vision.

Influence how help desk operations evolve—your ideas will be heard and implemented.

Get involved in exciting tech and infrastructure upgrades.

Join a company with strong momentum and a clear vision for the future.

Full-time