Service Desk Analyst

Job Description

Service Desk Analyst

IT User Support

Onsite - Washington, DC

The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.

*MUST have previous law firm experience*

Responsibilities include but are not limited to:

• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.

• Exhibiting ownership and timely resolution of all incident tickets and change orders.

• Interacting directly with other IT groups to determine the proper remediation for an issue.

• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.

Qualifications:

• Minimum of one year of experience in end-user support.

• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.

• Two-year college degree preferred. Equivalent experience will be considered.

• Strong communication and interpersonal skills.

• Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.

• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.

• Exceptional client service, both internal and external.

• Flexibility to work additional shifts as needed.

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.

Full-time