Patient Services Representative

Job Description

We are looking for a dedicated Patient Services Representative to join our team in Waukesha, Wisconsin. This long-term contract position requires someone who is detail oriented and can provide exceptional support to patients while ensuring efficient clinic operations. You will play a vital role in creating a welcoming environment and maintaining smooth patient interactions.

Responsibilities:

• Monitor patient flow to ensure timely and courteous care.

• Assist patients with referrals, directions, and locating necessary resources such as wheelchairs.

• Perform visit closure tasks, including checking patients out and scheduling follow-up appointments.

• File, retrieve, and deliver patient information and records as needed.

• Complete required forms and documentation promptly and accurately.

• Handle inbound and outbound calls to address patient inquiries and concerns.

• Utilize electronic health record (EHR) systems and medical software to manage patient data effectively.

• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions.

• Maintain effective communication with patients, staff, and external parties.

• Adapt to changing priorities and tasks as necessary to meet clinic needs.• Ability to type at least 40 words per minute.

• Previous experience in a clinic or scheduling role is beneficial but not required.

• Proficiency in using Microsoft Office Suite and medical software.

• Familiarity with electronic health record (EHR) systems.

• Strong customer service skills, including handling inbound and outbound calls.

• Excellent communication skills, both verbal and written.

• Ability to multi-task and adapt to changing priorities.

• A demeanor characterized by attention to detail, patience, and empathy in challenging situations.