Web Developer and IT Support Specialist

Job Description

Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

We are looking for a technically skilled and adaptable Web Developer & IT Support Specialist to join our team. This onsite role will primarily support our Marketing and IT departments by managing website development, assisting with digital platforms, and providing basic technical support across the organization. The ideal candidate is collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).

Essential Duties and Responsibilities:

Web Development & Marketing Support

Oversee the technical construction, up5dates, and functionality of company websites and microsites

Maintain and monitor CMS platforms; we currently use Magento

Implement and support e-commerce tools and SEO best practices

Collaborate with internal departments and vendors to support web design, functionality, and technical needs

Partner with the Marketing team to support digital campaigns, analytics tracking, landing pages, and email platform integrations

Monitor web traffic and site performance; resolve technical issues and implement ongoing improvements

Assist with digital asset integration across systems (CRMs, ERPs, analytics platforms, etc.)

Level 1 IT Support

Provide basic technical support for desktops, laptops, and software applications (Windows and macOS)

Support team member onboarding and terminations, including workstation setup and account provisioning

Use remote support tools and diagnostic utilities to troubleshoot and resolve service request

Prioritize and manage tickets to meet service-level expectations in collaboration with third-party IT providers

Maintain internal documentation for systems and processes; uphold company safety and security standards

Build strong relationships across departments with effective communication, listening, and follow-through

Escalate and manage:

Printer issues

Password resets

Portal and SharePoint access

Ordering/procurement of cell phones and equipment

Helpdesk ticketing oversight

Location & Work Environment:

Onsite in Cleveland, OH

Occasional travel between company locations may be required

Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Schedule & Compensation:

Base salary $60,000-$72,500

Standard schedule: Monday Friday, 8:30 AM 5:00 PM

Evening/weekend availability may be required depending on workload and client demands

Qualifications and Requirements:

Technical Skills

Strong grasp of user experience (UX) principles and accessibility considerations

Experience with Magento and e-commerce tools

Proficiency in HTML and CSS; JavaScript or PHP knowledge is a plus

Familiarity with platforms like Google Analytics, Mailchimp, HubSpot, and SproutSocial is a plus

Comfortable with desktop operating systems (Windows and macOS)

Basic familiarity with Windows Server OS (20082022)

Knowledge of Active Directory and Microsoft Entra

Office 365 Portal administration experience

Familiarity with Sage and Crystal Reports is a plus

Experience with remote support tools and basic networking

Front-end and back-end web development experience

Understanding of hosting environments, domain management, and DNS configuration

Familiarity with website security best practices and protocols

Other Requirements

Bachelors degree preferred

35 years of relevant experience

Ability to lift up to 35 pounds for equipment setup

Fluent in English (written and verbal)

Completion of a Behavioral and Cognitive Assessment through the Predictive Index

Must pass a company background check and limited drug screen (excludes marijuana)

Full-time