Dispatcher

Job Description

We are looking for a highly organized and adaptable Dispatcher to join our team on a contract basis in Portage, Michigan. In this role, you will play a key part in managing transportation schedules for healthcare participants, ensuring smooth and efficient operations. This position requires strong communication skills, scheduling experience, and the ability to thrive in a dynamic environment.

Responsibilities:

• Coordinate and manage transportation schedules for healthcare participants, ensuring timely and efficient service.

• Communicate effectively with team members and participants to address scheduling needs and resolve issues.

• Utilize scheduling software and tools, including Microsoft Office Suite and SharePoint, to maintain accurate records.

• Assist with onboarding and orientation processes for new team members, ensuring they are prepared to meet operational standards.

• Monitor daily operations to ensure adherence to schedules and handle any necessary adjustments.

• Collaborate with the Scheduling Coordinator to optimize workflows and improve efficiency.

• Provide excellent customer service, answering inbound calls and addressing participant concerns with attention to detail.

• Maintain compliance with all background checks, drug screenings, and vaccination requirements.

• Support the transition to new systems and tools as needed to enhance scheduling processes.

• Participate in team meetings, offering input and feedback to improve overall operations.• Minimum of 1 year of experience in scheduling or a related field.

• Strong organizational skills with the ability to adapt to changing priorities.

• Excellent verbal and written communication skills, with confidence in speaking during meetings.

• Proficiency in Microsoft Office Suite, including Outlook and basic Excel.

• Familiarity with scheduling software and CRM systems is preferred.

• Ability to work independently and collaborate effectively with team members.

• All candidates are required to complete necessary screenings and maintain up-to-date immunizations, including COVID-19 vaccination.

• Healthcare or transportation experience is a plus.