Experienced Appointment Coordinator (Automotive BDC)

Job Description

About the Company:

Mark Toyota of Plover is a well-established automotive dealership located in Plover, WI. We are committed to providing exceptional customer service and high-quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment. Mark Toyota is a family owned dealership with 36+ years of community involvement, structured around excellent customer service. WE are looking for right individual to help us grow our service department.

Description of the role:

The Experienced Appointment Coordinator at Mark Toyota of Plover will be responsible for scheduling and maintaining customer satisfaction throughout the appointment process.

Responsibilities:

Answering inbound phone calls and scheduling appointments for our guests

Maintain accurate records of appointments and customer information

Ensure customer satisfaction through excellent communication and service

Offering best in class customer service to every customer by phone, email and text

Learning basic operation codes for common services

Determining the proper service needed and consulting the customer for that service

Advise on required maintenance recommendations

Learning the scheduling system for the Service Department and understanding scheduling needs

After Service Follow Up call to ensure that their service experience went as expected

Declined Service follow up calls to generate sales, to ensure returned service work

Other tasks as assigned by the Service Manager

Requirements:

Prior experience in appointment scheduling

Strong communication skills

Attention to detail and organizational skills

Ability to work in a fast-paced environment

What we offer:

Competitive compensation: $15.00 - $16.00 per hour

Opportunity for growth and advancement

Positive and collaborative work environment

Competitive pay with incentives

Medical, Dental, and Vision Insurance (Aflac)

401k with company match

Training (in house and from Toyota)

Paid Holidays and vacation after probation period

Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)

Discounts on product and services

Qualifications:

Excellent oral and written communication skills a must

Ability to effectively communicate in person, by email and phone

Strong interpersonal and customer service skills

Must possess basic computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management tools

Professional appearance

High level of energy and desire to learn and grow in a team orientated atmosphere

Willing to train the right candidate!

Hours:

Hours may vary, but majority of hours will be from 10am-6pm to ensure full coverage until end of business day.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time