Processing Manager

Job Description

The POWER of a CAREER!

At Northpointe Bank, we believe a great career should empower you to lead, collaborate, and grow. We’re seeking a driven and experienced Processing Manager to oversee our loan processing team and drive operational excellence across conforming, government, and non-agency loan programs.

This role is ideal for someone who excels at balancing leadership with hands-on work, brings deep knowledge of mortgage compliance, and thrives in a high-volume environment where precision and teamwork matter.

What You’ll Do:

Leadership & Team Oversight

Supervise a team of Loan Processors and Team Leads

Assign daily priorities and monitor workload via pipeline reports

Provide training and guidance on income, credit, title, and collateral review

Collaborate with senior management and sales teams to align goals

Pipeline & Compliance Management

Maintain a personal loan pipeline and model best-in-class processing

Ensure files meet TRID, ECOA, and HMDA compliance

Partner with underwriting, closing, and secondary to ensure file quality and saleability

Support centralized disclosures during high-volume periods

Operational Excellence

Update procedures and training content based on regulatory changes

Collaborate with tech and ops teams to streamline workflows

Review documentation for accuracy and completeness

Assist with vendor invoice management and file integrity

Customer Service & Collaboration

Serve as a resource to loan officers, underwriters, closers, and borrowers

Deliver professional communication and outstanding service

Help maintain confidentiality and data security at every touchpoint

What You Bring:

Education & Experience

High school diploma required; degree in Business, Finance, or related field preferred

5+ years of mortgage processing experience, including agency (Fannie Mae/Freddie Mac), FHA, VA, and Non-Agency loans

Prior experience with MSHDA, OHFA, RD, and FHLB is a plus

Solid understanding of TRID, ECOA, HMDA, and related mortgage regulations

Technical Skills

Skilled in reviewing credit, income, bank statements, and risk assessment

Proficient in AUS platforms (DU, LP, GUS) and LOS (Encompass or Byte)

Microsoft Office proficiency (Excel, Word, Outlook)

Capable of managing multiple loans with accuracy and attention to detail

Leadership & Soft Skills

Demonstrated leadership or team mentoring experience

Excellent verbal and written communication

Self-starter with strong project and time management skills

Adaptable and calm under pressure, with a continuous improvement mindset

Why Join Northpointe?

At Northpointe, your work has purpose. You’ll lead with confidence, collaborate with purpose-driven professionals, and be part of a company that truly values excellence, compliance, and customer service. We offer competitive benefits, growth opportunities, and a supportive culture where your success fuels our mission.

Our Hiring Philosophy:

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

Medical

Dental

Vision

Life, LTD, & AD&D

Dependent Care Spending Plan (DCSA)

Employer Stock Ownership Plan with 401(k) feature and company match

Complimentary Banking Services

Tuition Assistance

Ready to Apply?

If you’re passionate about processing, confident in your leadership, and committed to service excellence — we’d love to hear from you.

At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER.

AA - EOE

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