Staff Product Manager - Fraud

Job Description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit Overview

We are seeking a Staff Product Manager - Fraud to lead the development and optimization of ID.me's fraud prevention and detection tools. This role will own the strategy and roadmap for internal and third-party systems that detect, investigate, and mitigate fraud on our platform. The ideal candidate combines product management expertise with a strong understanding of fraud risk, identity verification, and data-driven decision making.

This role is critical to safeguarding our network, protecting public trust, and enabling scalable fraud-fighting capabilities across the company.Responsibilities

Define and execute the Product strategy and roadmap for fraud detection, prevention, and case management tools

Collaborate with Fraud, Engineering, Data Science, Security, and Compliance teams to deliver high-impact solutions

Own the fraud risk engine and integrate across internal products and with external partners

Evaluate and integrate third-party fraud vendors and build custom in-house tools where necessary

Coordinate with other Product teams to establish fraud controls and tooling across all products

Translate fraud use cases into clear product requirements, workflows, and success metrics

Prioritize features and improvements based on fraud risk reduction, user impact, and business value

Partner with the Fraud Data Science, Fraud Investigations, and Fraud Operations teams to define requirements for tagging systems, data pipelines, and model outputs

Establish feedback loops to continuously improve fraud tools based on investigation outcomes and threat trends

Track KPIs such as detection accuracy, false positive rates, tool usage, and operational efficiency

Stay current on fraud trends, tools, and technologies to inform product evolutionBasic Qualifications

6+ years of experience in product management, ideally in fraud, risk, security, or identity

Bachelor's degree in Computer Science

2+ years of experience working with fraud detection systems, risk signals, and identity verification flows

Preferred Qualifications

Proven track record of owning complex products end-to-end in a cross-functional environment

Experience working with data teams and ML/AI systems, including model inputs and outputs

Ability to write clear product requirements and communicate technical concepts to non-technical stakeholders

Detail-oriented with strong organizational and problem-solving skills

Passion for protecting users and stopping fraud at scale

Experience working in fraud/risk at a SaaS, fintech, govtech, or cybersecurity company is a plus

Experience with case management systems, fraud risk engines, and/or investigation tools

Technical background or experience with APIs, SQL, and product analytics tools

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$175,000—$206,900 USD

Mountain View, CA Pay Range

$202,866—$250,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

Full-time