Helpdesk Support Technician

Job Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues—escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory

Requirements

1–2 years of IT support experience (internships or part-time roles count too!)

Strong communication skills—you’re just as comfortable talking to people as you are working with machines

Curious, proactive, and eager to learn

Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred

Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred

Experience supporting remote users or working in a legal or professional services environment preferred

Comfortable working with:

Windows 10/11, Windows Server 2019/2022

Microsoft Office Suite

Printers, desktops, laptops, and mobile devices

Basic networking concepts (IP, DNS, DHCP)

Active Directory (bonus points for experience with Group Policy)

Benefits

Competitive Base Salary

Medical, Dental, and Vision Coverage; 401K plan with company match

Company paid Life Insurance

Short and Long Term Disability

PTO, Float holiday

Paid Parental Leave

Part-time