Sales Acct Manager Remote

Dairy Farmers of America (DFA), Dairy Brands a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we're passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners. We are proud to provide families with fresh delicious dairy products.

By joining DFA, Dairy Brands you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities - come join us!

Dairy Farmers of America (DFA), Dairy Brands has an opening for a Sales Account Manger Remote position.

Have accountability for the development, growth, and management of assigned accounts and account or retail strategies. Manage the sales function and any aspect, including tactical activities, to optimize profitability and operational efficiency. Work with complex or large territory/account, products/services, or sales or account management processes. Develop existing customers to their full potential and use market insights and industry relationships to identify, and then develop target customers. Apply strong understanding of the company's products, product lines, and/or services; existing customers and potential customer landscape; the sales cycle; and industry trends. May be recognized as an expert in one area.

Job Duties and Responsibilities

Develop, manage, and execute a successful sales cycle across the area of assigned responsibility

Deliver on assigned volume, profit, and administrative targets for the assigned region or accounts

Listen to customers to learn their future needs and anticipate new areas of business development for DFA

Identify new sales/business opportunities, new markets, the need for new products, etc., and initiate action plans to increase share of market with existing and new accounts. Lead and participate in new account prospecting and sales calls

Utilize a "solutions selling" approach drawing from organizational strengths and capabilities:

Determine customer needs, problems, insights, and strategy

Identify, clearly outline, and present the opportunity details including short- and long-term value to DFA

Drive opportunities to commercialization internally, and most critically, "close" with the customer

Follow a recognized sales process (e.g., channel plan, pre-call, post-call, insights gathering, opportunity pipeline, execute, close, report) and use the organization's capabilities to maximize opportunities

Provide innovative ideas to customers by understanding their brands, platforms, and strategies

Prepare and deliver sales presentations, product demonstrations, and proposals on existing and new products and/or services. Educate clients on the benefits and features of the products and/or services

Develop, recommend, and help implement annual sales or retail plans and strategies

Influence the cross-functional team to streamline processes and broaden capabilities by demonstrating the value through customer opportunities. Provide strategic and tactical direction from customer feedback and market intelligence

Provide customers with exceptional customer care; work with urgency to resolve customer issues and problems in a transparent manner with functional areas of DFA. Elevate and help resolve gaps within processes or systems to continue to improve the customer care

"Own" the performance of assigned accounts and take action on difficult or complex account challenges and opportunities while effectively balancing the needs of DFA and the customer

Foster customer relationships at various levels across multiple functions (R&D, marketing, purchasing, quality assurance, operations) and facilitate the growth of customer counterpart relationships within DFA

Negotiate all aspects of a customer interaction, as directed by sales leadership, such as non-disclosure agreements, pricing, terms, contracts, and other items as necessary

Utilize the various systems and processes such as the order process, Salesforce/Power BI, inventory management, logistics systems, supply/demand planning, etc. Maintain accurate records of customer interactions, sales activities, and sales pipelines

Assist in training new sales and internal personnel, when appropriate

Monitor accounts receivable reports to identify unusual customer activities or payment failures that require further attention; ensure that established company credit policies and objectives are met and ensure that action is taken to collect on delinquent accounts

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Benefits

Health and Welfare benefits begin 1st of the month after start date

401(k) with company contribution - 100% vested at day one of eligibility

Competitive pay

Paid vacation and holidays

Career growth opportunities - we promote from within!

Comprehensive healthcare benefits

Service recognition and employee rewards

Employee referral program

Tuition reimbursement

Work for dairy farm families

Education and Experience

Undergraduate degree in business, sales, marketing, or related curriculum (or equivalent combination of experience and education)

5 to 8 years of sales, account management, or related experience that includes proven results in growing and advancing new market expansion and profitable sales growth

Experience in the retail, dairy, consumer packaged goods/foods or related industry

Certification and/or License - may be required during course of employment

Knowledge, Skills, and Abilities

Strong knowledge of sales techniques and the company, products, and application

Able to influence people in their opinions, attitudes, or judgments

Able to build (farm) or develop (hunt) business by discerning real opportunity from distractions

Able to build and maintain a diverse set of relationships with multiple types of people on the broader team

Able to adapt and refocus approach situationally or holistically to meet goals and objectives

Able to demonstrate excellent customer service skills and solve complex customer demands and problems

Able to communicate clearly and effectively, both verbally and in writing

Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

Able to deliver on commitments and deadlines

Able to work independently and as part of a team

Orientation toward and passion for sales

Must be able to read, write and speak English

Travel

50-60%

An Equal Opportunity Employer including Disabled/Veterans