Client Service Manager

The Client Services Manager will be responsible for maintaining existing business with current clients and families, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our patients and families to better understand the full potential of our products and act as liaison between the client and customer service. In addition, they will also be responsible for collaborating with different work groups and departments to improve client support programs and enhance client satisfaction.

Duties and Responsibilities

Provide regular updates to clients on the progress of customer service projects that directly affect each client

Develop open and effective channels of communication with each client that can be employed by other departments as well

Become the reliable point of contact for each customer that is required to establish a strong business relationship

Maintain close relationships with families of the patients by providing constant communication over the phone, as well as face-to-face contact.

Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.

Assists management by maintaining an extensive knowledge of the operations of the nurses in the field.

Communicates all information regarding expectations and scheduling to various families.

Continuing to recruit new nurses who can provide skilled care and attention to an existing case.

Performs other duties as assigned to effectuate business goals

Supports and executes the mission, ethics, and goals of the company effectively.

Represents themselves in a positive and professional manner in the company and community.

Adheres to dress code with a clean and neat professional appearance.

Reports on time and as scheduled in order to complete work within designated time.

Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Qualifications:

Qualifications

Associate's Degree in Business or a related field required

Bachelor’s Degree in Business or a related field preferred

3+ years’ experience in customer service role

1+ years’ experience in management position preferred

Proven ability to utilize the Salesforce contact platform required

Must demonstrate ability to meet deadlines

Strong communication skills required

Additional Information

Benefits include:

Base annual salary starting at $65,000 + $4,200 in annual auto and phone allowances

Health, Dental & Vision Coverage

Health Savings Accounts (HSA-available if enrolled in a high deductible plan)

Flexible Spending Accounts (FSA & LPFSA)

Dependent Care Reimbursement Accounts (DCRA)

Employee Assistance Program (EAP-available if enrolled in Health plan)

401(k) retirement plan

Paid Time Off (PTO)

7 Company Paid Holidays

100% Basic Life Insurance (if enrolled in Health plan)

Voluntary Life Insurance

Short & Long-Term Disability

Critical Illness/Accident Insurance

Hospital Indemnity Insurance

Identity Protection Plan

Legal Care Plan

Pet Discount Program

All your information will be kept confidential according to EEO guidelines.