Operations Agent - Anchorage, AK

Requisition Number

446906BR

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Pegasus Aviation Services is looking for Operations Agents (ANC Airport Location) to work in Anchorage, AK. Operations Agents are responsible for providing essential operational support and logistics to customer airlines, ensuring that all tasks related to crew, passengers, and flight schedules are carried out efficiently. This position includes coordinating crew logistics, handling paperwork, and driving vehicles to and from aircraft. The Operations Agent plays an important role in maintaining smooth, timely, and accurate flight operations.

This is a non-exempt, hourly position, reporting directly to the Operations Manager. Compensation is based on experience and job performance.

To join our team of outstanding professionals, apply today!

Responsibilities

Provides direct assistance to airline customers and crew members, ensuring their needs are met and that operational requirements are addressed

Coordinates crew movements with local hotels and transport companies, ensuring all logistics are properly arranged and updated in the system

Drives company vehicles to and from the aircraft to assist with operations and crew logistics

Monitors and ensures timely and accurate flight information is provided to staff, enabling appropriate manpower coverage

Clears paperwork at U.S. Customs and ensure all necessary procedures for crew and cargo are followed

Must be able to hold and maintain a valid SIDA

Climbs aircraft stairs as required to support operational tasks

Assists with boarding and deplaning of passengers, ensuring efficient coordination and scheduling

Updates and maintains intranet and operational databases to ensure accurate and up-to-date information for customer airlines

Liaises with airline staff, providing timely and professional communication throughout the operations process

Maintains a professional demeanor when interacting with internal and external stakeholders to foster positive relationships

Operates a radio or pager to maintain communication with team members and supervisors

Maintains a clean and organized work area, ensuring it is presentable to customers and crew members

Performs other tasks as assigned by the Operations Manager to support overall company goals

Minimum Education Required

High School/GED

Job Category

Operations

Additional Qualifications/Responsibilities

Qualifications

Proficiency with Windows-based programs (e.g., Excel, Word)

High school diploma or GED required

0-2 years of experience in administrative, customer service, operations, or related fields

Valid driver’s license required

Must be at least 18 years old and able to obtain airport driving endorsement

Excellent written and verbal communication skills

Must be a U.S. citizen or provide proof of right to work in the U.S.

Language Skills:

Ability to read, write, and speak English fluently

Ability to read and interpret safety rules, operational manuals, and documents, and effectively communicate with stakeholders

Math Skills:

Basic arithmetic abilities to perform calculations for routine operations

Problem-Solving Skills:

Capable of solving practical issues and making decisions based on sound judgment

Must pass a pre-employment drug screening

Must be able to obtain airport security clearance, including U.S. Customs clearance

Willingness to work varying schedules, including nights, weekends, and holidays

Ability to work in a fast-paced, high-stress environment

Desired Qualifications:

Prior airline operations experience or related work with customers

Aircraft Dispatcher Certificate or similar operational certifications

Familiarity with customs procedures and flight operations paperwork

Physical Demands:

Ability to lift and move up to 50 pounds, with occasional assistance for heavier items

Regularly required to stand, walk, climb aircraft stairs, bend, stoop, and kneel

Must drive vehicles to and from aircraft as part of daily operations

Exposure to varying weather conditions and moderate-to-high noise levels, especially near aircraft (hearing protection is provided)

Ability to lift up to 50 pounds and occasionally assist with heavier items

Work performed in both indoor and outdoor environments, with exposure to various weather conditions

Noise levels can range from moderate to high, depending on aircraft activity

Job Code

Operations_ Specialist

Company

Akima