Requisition Number
446906BR
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Pegasus Aviation Services is looking for Operations Agents (ANC Airport Location) to work in Anchorage, AK. Operations Agents are responsible for providing essential operational support and logistics to customer airlines, ensuring that all tasks related to crew, passengers, and flight schedules are carried out efficiently. This position includes coordinating crew logistics, handling paperwork, and driving vehicles to and from aircraft. The Operations Agent plays an important role in maintaining smooth, timely, and accurate flight operations.
This is a non-exempt, hourly position, reporting directly to the Operations Manager. Compensation is based on experience and job performance.
To join our team of outstanding professionals, apply today!
Responsibilities
Provides direct assistance to airline customers and crew members, ensuring their needs are met and that operational requirements are addressed
Coordinates crew movements with local hotels and transport companies, ensuring all logistics are properly arranged and updated in the system
Drives company vehicles to and from the aircraft to assist with operations and crew logistics
Monitors and ensures timely and accurate flight information is provided to staff, enabling appropriate manpower coverage
Clears paperwork at U.S. Customs and ensure all necessary procedures for crew and cargo are followed
Must be able to hold and maintain a valid SIDA
Climbs aircraft stairs as required to support operational tasks
Assists with boarding and deplaning of passengers, ensuring efficient coordination and scheduling
Updates and maintains intranet and operational databases to ensure accurate and up-to-date information for customer airlines
Liaises with airline staff, providing timely and professional communication throughout the operations process
Maintains a professional demeanor when interacting with internal and external stakeholders to foster positive relationships
Operates a radio or pager to maintain communication with team members and supervisors
Maintains a clean and organized work area, ensuring it is presentable to customers and crew members
Performs other tasks as assigned by the Operations Manager to support overall company goals
Minimum Education Required
High School/GED
Job Category
Operations
Additional Qualifications/Responsibilities
Qualifications
Proficiency with Windows-based programs (e.g., Excel, Word)
High school diploma or GED required
0-2 years of experience in administrative, customer service, operations, or related fields
Valid driver’s license required
Must be at least 18 years old and able to obtain airport driving endorsement
Excellent written and verbal communication skills
Must be a U.S. citizen or provide proof of right to work in the U.S.
Language Skills:
Ability to read, write, and speak English fluently
Ability to read and interpret safety rules, operational manuals, and documents, and effectively communicate with stakeholders
Math Skills:
Basic arithmetic abilities to perform calculations for routine operations
Problem-Solving Skills:
Capable of solving practical issues and making decisions based on sound judgment
Must pass a pre-employment drug screening
Must be able to obtain airport security clearance, including U.S. Customs clearance
Willingness to work varying schedules, including nights, weekends, and holidays
Ability to work in a fast-paced, high-stress environment
Desired Qualifications:
Prior airline operations experience or related work with customers
Aircraft Dispatcher Certificate or similar operational certifications
Familiarity with customs procedures and flight operations paperwork
Physical Demands:
Ability to lift and move up to 50 pounds, with occasional assistance for heavier items
Regularly required to stand, walk, climb aircraft stairs, bend, stoop, and kneel
Must drive vehicles to and from aircraft as part of daily operations
Exposure to varying weather conditions and moderate-to-high noise levels, especially near aircraft (hearing protection is provided)
Ability to lift up to 50 pounds and occasionally assist with heavier items
Work performed in both indoor and outdoor environments, with exposure to various weather conditions
Noise levels can range from moderate to high, depending on aircraft activity
Job Code
Operations_ Specialist
Company
Akima