Desktop Support Analyst

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Green Bay, Wisconsin. This is a long-term contract position that requires a proactive and meticulous individual to provide comprehensive support for desktop systems and inventory management. The role involves working closely with a small team to ensure the smooth operation of devices and systems.

Responsibilities:

• Manage inventory control processes for desktop systems, tablets, and laptops.

• Prepare and ship Android tablets and Windows laptops to designated locations.

• Perform imaging tasks for computers and mobile devices, ensuring proper configuration.

• Conduct routine inventory cleanup to maintain accurate records and organization.

• Collaborate with a small team to troubleshoot hardware and software issues.

• Provide hands-on support for Android, Apple, and Windows devices.

• Utilize Active Directory to manage user accounts and system access.

• Support backup and recovery operations for critical systems.

• Configure and deploy desktop imaging solutions for new devices.

• Maintain documentation of technical procedures and inventory updates.• Minimum of 2 years of experience in desktop support or a related field.

• Proficiency in Android, Apple, and Microsoft Windows devices.

• Familiarity with computer imaging and configuration management processes.

• Hands-on experience with Active Directory and desktop imaging solutions.

• Knowledge of backup technologies and recovery procedures.

• Strong understanding of computer hardware and Cisco or Citrix technologies.

• Ability to work independently and collaboratively within a small team.

• Excellent organizational and communication skills.