Help Desk Engineer

Job Description

We are looking for a dedicated Help Desk Engineer to join our team in New Albany, Ohio. This Contract-to-permanent position involves providing technical support to office and manufacturing staff in a dynamic desktop environment that integrates Microsoft and third-party systems. You will play a key role in troubleshooting issues, maintaining IT systems, and ensuring seamless operations across various departments.

Responsibilities:

• Install, configure, and maintain desktops, laptops, and printers running Windows 11.

• Develop and manage desktop and laptop imaging solutions to streamline deployments.

• Provide support for wired and wireless network connections, as well as video conferencing setups.

• Assist users with Microsoft Office applications, including Outlook, Excel, PowerPoint, OneNote, Word, and other production tools.

• Manage and update user accounts in Active Directory, Azure AD, and Office 365 environments.

• Support remote access technologies and multi-factor authentication processes.

• Track and manage IT assets, including hardware and software licenses.

• Handle user ID and application access control requests efficiently.

• Monitor and resolve support tickets using the internal tracking system.

• Apply basic cybersecurity principles to safeguard IT systems and data.• Associate's degree in a related field or equivalent relevant experience.

• At least 3 years of experience in a similar IT support role.

• Strong proficiency with Windows 11, Microsoft Office 365 suite, Active Directory, and Azure AD.

• Familiarity with remote access technologies, multi-factor authentication, and cybersecurity concepts.

• Previous experience in customer service or IT helpdesk support is highly preferred.

• Certifications such as A+/Network+ or related IT credentials are strongly desired.

• Knowledge of Microsoft Intune and networking principles is an advantage.

• Experience in the manufacturing sector and with printer support is beneficial.