End User Services Analyst II

Job Description

We are looking for an End User Services Analyst II to join our client's team in Anderson, South Carolina. In this long-term contract role, you will provide comprehensive support to end users, ensuring seamless operations and addressing technical issues effectively. Your expertise will be instrumental in maintaining system functionality, troubleshooting hardware and software concerns, and delivering excellent customer service. This is a second shift position with hours between 2p and 11p. M-F.

Responsibilities:

• Deliver prompt and effective technical support to resolve hardware, software, and network issues for end users.

• Configure, deploy, and maintain desktop hardware, operating systems, and applications to ensure optimal performance.

• Troubleshoot issues related to Windows OS, Apple devices, and PC operating systems, ensuring minimal downtime.

• Manage backup technologies and perform system migrations to maintain data integrity and availability.

• Document technical procedures, resolutions, and correspondence to support knowledge-sharing and operational consistency.

• Collaborate with team members to implement configuration management best practices and maintain system security.

• Provide guidance to end users on office functions and technology usage to enhance productivity.

• Track and manage IT assets, including replacements and deployments, to ensure accurate inventory control.

• Monitor and address service desk work orders, prioritizing tasks to meet customer satisfaction goals.

• Uphold confidentiality and data protection standards while working with sensitive information.• Proven experience in troubleshooting and resolving technical issues related to hardware, software, and networks.

• Strong knowledge of Windows OS, desktop hardware, and backup technologies.

• Familiarity with Apple devices, PC operating systems, and configuration management principles.

• Ability to document processes and maintain accurate records for asset management and service desk activities.

• Excellent communication and interpersonal skills to provide top-notch customer support.

• Understanding of security protocols and confidentiality requirements in an IT environment.

• Experience in managing system migrations and deployments.

• Proficiency in using service desk tools and handling work orders effectively.