Call Center Customer Service Agent

Job Description

Description

Job Description

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our growing team. As the first point of contact for our customers, you will play a crucial role in ensuring they receive exceptional service and support. In this fast-paced environment, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

Handle incoming customer calls in a professional and efficient manner.

Provide accurate information regarding products and services to customers.

Troubleshoot and resolve customer issues or inquiries effectively.

Document customer interactions and maintain detailed records of conversations.

Assist customers with order processing, billing inquiries, and product returns.

Follow up with customers to ensure their issues are resolved to satisfaction.

Skills, Knowledge and Expertise

High school diploma or equivalent; associate or bachelor's degree preferred.

Proven experience in customer service or call center environment.

Excellent verbal and written communication skills.

Ability to remain calm and composed under pressure.

Strong problem-solving skills with a keen attention to detail.

Familiarity with customer relationship management (CRM) systems is a plus.

Benefits

Benefits

Competitive salary

Opportunities for career growth and advancement

Health, dental, and vision benefits

Paid time off (PTO) and holidays

Professional development opportunities

Full-time