Fire Alarm and/or Security System Service Technician

Job Description

Overview

Now Hiring! Fire Alarm and/or Security System Service Technician

Job Type: Full time / On site

Schedule: Monday - Friday 8am-5pm

Salary: Starting at $30/ hour

Location: Topsfield, MA

Why Join Cunningham Security?

Cunningham Security is a respected, family-owned company offering customized residential and commercial security solutions across Northern New England. We're growing fast and are looking for skilled service technicians to help keep our customers protected—and their systems running smoothly.

What We Offer:

Competitive Pay: Starting at $30/hour.

Medical, Dental & Vision Insurance.

Short & Long-Term Disability Coverage.

Paid Time Off (PTO)

Retirement Plan.

Career growth and upward mobility.

Who We Are:

Cunningham Security, an established company that offers customizable and unique commercial and residential security solutions, is seeking an experienced service technician. Cunningham is a family-owned business that services many homes and business in Northern New England. Cunningham prides itself on high quality service. Cunningham is growing and has lots of room for upward mobility.

Job Summary:

Service technicians are a critical piece of Cunningham customer service. Service technicians are responsible for keeping our customers systems functioning properly. This is critical for customers to protect their homes and businesses. The job has a lot of variety and includes everything from adding devices, to troubleshooting programming to changing batteries.

Cunningham needs technicians with skillsets in both intrusion and fire. We have a variety of technologies in both lines of business so the wider your skillset the better.

As a face of the company, it is important that you have both good technical skills and good customer service skills. Politeness and a clean and neat presentation are key.

What You’ll Do:

Troubleshoot system issues and identify programming errors.

Install or add devices to existing systems.

Diagnose and repair wiring and communication problems.

Respond to service calls and critical trouble alerts.

Change system batteries and perform preventive maintenance.

Maintain detailed records of service, materials, and findings.

Provide excellent customer service and represent Cunningham with professionalism.

What You’ll Need:

Previous experience as a security/fire alarm service technician.

NICET certification required.

Excellent communication and documentation skills.

Strong problem-solving and technical troubleshooting abilities.

Ability to work independently and collaboratively.

Must be able to lift up to 80lbs and handle physically demanding tasks.

Clean background check and valid driver’s license.

Full-time