Bilingual (English/Spanish) First Party Collections Agent

Job Description

Shift Schedule: 10am–7pm or 11am–8pm CST (earlier shifts may become available based on performance and business needs)

Key Responsibilities:

Respond to inbound calls on past-due accounts using assertive and persuasive communication

Build rapport to understand payment issues, remove obstacles, and negotiate resolutions

Update customer contact information and document call outcomes accurately

Accept and process payments securely through PCI-compliant systems

Research and resolve payment discrepancies; make outbound calls as needed

Communicate with customers via phone, chat, and email, personalizing standard messages

Maintain accurate and up-to-date customer records

Utilize skip tracing techniques to locate delinquent or unreachable account holders

Follow established procedures and comply with local, state, and federal regulations

Escalate complex or non-routine issues for assistance

Seek guidance and coaching from management and peers

Demonstrate accountability, adaptability, and initiative in a structured environment

Qualifications:

Bilingual fluency in English and Spanish

Previous contact center, customer service, or collections experience preferred

Strong computer literacy, including proficiency with Microsoft Office Suite

Excellent communication and problem-solving skills

Ability to work independently and in a team environment

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!

RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.

Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!

Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!