Customer Experience Specialist

POSITION TITLE: Customer Experience Manager

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting edge technology to create the ultimate customer experience, this could be for you!

POSITION TYPE:

Full Time - Training provided in Gibsonia PA. Position Location in Murrysville

DESCRIPTION OF DUTIES:

Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish

Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts

Manage and maintain all outgoing communication relative to online lead requests via Angie's List, Facebook, and Podium, etc.

Maintain all RRC KPI sales tracking sheets and docs through GSuite daily

Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.

Maintain inventory levels of all office supplies

Maintain all platforms of social media including creative content generation which is required on a weekly basis

Assist in the maintenance of minor changes to RRC website

Assist in team event building and planning

Assist with various administrative tasks

Manage phone systems and answering service software

Assist with various marketing initiatives e.g., creative, digital, print, etc.

SKILLS AND REQUIREMENTS:

Manage multiple tasks at one-time throughout the day

Self-disciplined to create blocked calendar of daily schedule and strictly adhere

Ability to speak articulately

Knowledge of relevant software applications including MS Office and social media platforms

Bachelor's degree preferred

COMPENSATION:

Salary plus bonus

Medical

Dental

401k Match

APPLICATION:

If you think you have the skillset and desire to take on this dynamic position, please apply on our website: ResnickRoof.com or directly on LinkedIn.

COMPANY:

Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we've earned the industry's most prestigious awards including GAF President's Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc's Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.