Technical Automation Specialist

Job Overview:

We are seeking an experienced AI Automation Specialist to provide technical support and customer service for clients using the GoHighLevel (GHL) platform. In this role, you will be the primary point of contact for clients, handling onboarding, troubleshooting, and ongoing optimization of their marketing automation systems within GHL. Experience with AI automation tools and being an expert of Go High Level is crucial.

Part-time: 4 hours/day to start (grow to more hours/full-time)

Remote: Flexible schedule to accommodate clients in different time zones (primarily Australia)

Start date: ASAP

Starting Salary: Flexible depending on experience and skill level.

Key Responsibilities:

Provide expert-level support for GoHighLevel, including account setup, workflow configuration, and campaign management

Onboard new clients, configure their GHL accounts, and train them on the platform

Troubleshoot issues and bugs within the GHL system, and provide timely solutions

Proactively monitor client accounts and suggest improvements to their GHL automations

Communicate effectively with clients via Discord, email, and video calls

Collaborate with the development team to implement custom GHL integrations and features

Stay up-to-date with the latest GHL updates and marketing automation best practices

Required Qualifications:

2+ years of experience in a technical customer support and/or automation specialist role

Expert in GoHighLevel, and extensive knowledge of Zapier, and other marketing automation tools

Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical clients

Understand of integrations with AI tools both voice and text to help in the sales process and speed to lead

Excellent problem-solving and analytical skills

Proficient in English, both written and verbal

Ability to work independently and manage multiple tasks/clients simultaneously

Flexible schedule to accommodate clients in different time zones (primarily Australia)