Associate Trainer, Member Benefits Processing

STRS Ohio, STRS

STRS Ohio is seeking an Associate Trainer, Member Benefits Processing, to join the Member Benefits Processing team.

Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually.

STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Compensation:

$31.85 - $38.22/ hr.

Work Schedule:

8:00am-5:00pm Monday through Friday (Onsite)

General Summary:

Under the direction of the assistant director, Member Benefits Processing, provide training and development activities for the member benefits processing associates and recipient benefit processing associates. Train associates on primary training modules. Test system applications, programming changes and operational procedures.

Summary of Responsibilities:

Develop training materials and job aids for (1) service retirement, (2) service retirement recalculations, (3) purchasable service credit, (4) reselection and (5) recipient death.

Provide training to new and existing associates. Assess training needs, establish written objectives and select methods of instruction.

Evaluate training programs, effectiveness of training materials and associate's performance during training. Provide progress reports based on objective data and brief written summaries to management.

Recommend methods to improve training curriculum based on objective data.

Maintain a working knowledge of operational procedures; provide recommendations as appropriate.

The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision.

Summary of Qualifications:

Bachelor's degree in education, communication, business or related field required.

Five years of workplace training experience required or three or more years of STRS Ohio work experience.

Ability to train and lead associates to complete tasks accurately and efficiently.

Manage multiple priorities simultaneously and function under close deadlines with minimal supervision.

Ability to learn processes and effectively train accordingly. Maintain knowledge of processes to provide training as needed.

Ability to make presentations to groups in a clear, accurate, and interesting manner.

Equal Employment Opportunity Employer Statement

State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.

ADA Statement

STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

JR100519