Bilingual (French) Customer Service Rep

Axiom Staffing is looking for a professional and personable Bilingual Customer Service Representative who can communicate fluently in Canadian French and English. This role is essential in supporting our French-speaking customers, ensuring their questions are answered and issues resolved with care and efficiency.

Job Title: Bilingual Customer Service Representative (French - Canadian)

Location: Alpharetta, GA

Pay: $18-19

Shift: 1st shift, 8am-5pm Monday-Friday

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in both French and English

Demonstrate excellent phone etiquette and maintain a positive and professional tone

Draft clear, concise, and grammatically correct emails in French and English

Handle customer issues related to product information, order status, and returns

Accurately enter data and maintain customer records

Collaborate with internal departments to resolve customer concerns efficiently

Maintain product knowledge and stay up to date with new releases and updates

Qualifications:

Fluency in Canadian French and English (written and verbal) is required

Previous customer service experience preferred

Excellent verbal communication and writing skills

Must be fluent in Microsoft Excel

Strong typing skills and computer literacy (email platforms, CRM systems, etc.)

High attention to detail and strong organizational abilities

Professional and courteous demeanor with strong problem-solving skills