Sea Logistics Customer Care Export

Job Description

Sea Logistics Customer Care personnel support customers by providing helpful information, providing

quotations, answering questions, and responding to complaints. To provide front line support for clients and

customers and to ensure that customers are satisfied with products, services, and features.

To be accountable for maintaining excellent service for our internal and external customers.

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction

Shipment Management: Qualification and entry of customer orders into the operational execution process

Complaint Management

Quotation Management: Qualification of customer inquiries, provide quotations and updates, set final selling price with individual

adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

Customer On boarding: Inclusion and transfer of customer requirements into the systems; Accompanying (initial) customer order

Customer Data Management: Maintenance and integration of customer data in the systems

Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer

relationship (sales support)

Reporting (creating, refining and reviewing reports)

FSL / Month End Closing

Full-time