Store Leader (Store Manager)

Job Description

Salary: $60,000-$70,000 per year

#Enter the Game Activate, coming soon to Sterling

Activateis a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Sterling located at 20964 Southbank Street, Suite 120. To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.

The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.

Essential Duties and Responsibilities:

Operations and Maintenance

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise

Create a lasting experience with customers and ensure their satisfaction is a top priority

Effective understanding of key performance indicators

Help maintain brand consistency through positive customer experiences and local event involvement

Perform regular general inspections of front desk and gaming areas

Perform daily cleaning and maintenance duties in compliance with company standards

Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist

Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement

Oversee the day-to-day maintenance process flow required for the facility

Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

Scheduling duties, as required, to ensure peak periods are properly staffed

Leading in the hiring of new employees and creating a talent pipeline

Managing performance of employees, including accountability coaching and development

Participate in planning meetings to prepare and roll out various training and initiatives

Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Working Environment:

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks

Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store

While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time

Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours

Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder

Must be comfortable working in an environment with bright flashing lights, loud music, and fog

Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)

Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

The Qualifications:

Demonstrated leadership ability with 2 years of experience in a customer facing environment

Demonstrated strengths in collaborative team environments

Ability to foster strong relationships with customers and employees

Excellent communication skills, including listening, and oral

Proficient in the use of hand and power tools

Proficient in Microsoft Office and related software

Multitasking in both leading teams and operational performance

Highly organized in managing competing priorities

The Perks:

Competitive salary

Benefits package (Medical, Dental, and Basic Life)

Paid time off

Casual dress

Fun and dynamic work environment

On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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Full-time