Assistant Manager Collection Support

ID de la solicitud: 225885

Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá.

Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño.

Purpose

Contributes to the overall success of the Collections Strategy, Business Analytics & Continuous Improvement function in the GBS Collections you will be responsible to build the architecture to deliver highly reliable MIS, to assist collections support process, perform quality controller/Dialer admin tasks and track and follow-up applications incidents and measure SLA fulfillment.

You are an analytical individual with excellent communication skills; you possess initiative and simultaneously

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Support the development and design of executive presentations aimed at managerial and executive levels, as required.

Assist in the coordination and follow-up of assigned projects, ensuring the achievement of milestones, key dates, and objectives, and align the various stakeholders involved. Applying a structured methodology when leading projects required by the unit and support internal team requirements to incorporate new operations/users to the unit.

Open, track and follow up on application incidents for the support department ensuring SLA compliance of incident metrics.

Create reporting views based on reports created or raw data delivered and perform analytics on Collections and Recovery of trends and results based on given drivers.

Identify best practices and replicate them across Collections & Recovery Hub’s with the ability to turn data into information.

Oversee and generate alerts productivity indicators and ensure agent availability to handle inbound calls, generate alerts over Not Ready times for all operations according to each segment thresholds at predictive dialer platform.

Ensure that all periodical activities for dialer team are executed in a timely manner.

Provide coverage for the Assistant position to the Senior Vice President of Collections and the Vice President of CCAU during absences.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the

Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships

Primary Manager: Manager, Project & Change Management

Direct Reports: N/A

Shared Reports: N/A

Dimensions

Ability to take initiative, work independently & Problem-solving skills

Strong interpersonal skills and extremely resourceful

Experienced in interacting with senior Management across different functions

Responsible for managing multiple small projects concurrently.

Is expected to function independently to ensure that the department's objectives are met.

Education / Experience / Other Information

Bachelor s Degree in Business Administration or equivalent

Basic Analytical & logic background

Knowledge of Excel, (VBA is a plus)

Knowledge of Microsoft Access is a plus.

ITIL basic knowledge (Plus)

Familiarity with project management methodologies, and best practices (Plus)

Working knowledge of retail credit products

Fluent English

Ubicación(s): Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.