Information Technology Department - Project Manager

Minimum Qualifications

Acceptable Experience and Education

Bachelor’s degree in Computer Science, Business Administration, or a related field and five (5) years of professional experience in project management of large scale systems or services in an IT environment, at least two (2) years of which was in project staff management; or

Or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.

Certificates and Licenses Required

Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Preferred Management Professional (PMP) credential for the Project Management Institute.

Possess and maintain recognized current certification, or complete specialized training to ensure up-to-date knowledge of installed upgrades, added modules or other enhancements during course of employment.

Typical Duties

Essential Duties

Responsible for the application of systems analysis techniques and procedures, including consults with users to determine hardware, software or system functional specifications;

Designs, develops, documents, analyzes, creates, tests or makes modifications of computer systems, databases, or programs, including prototypes, based on and related to user or system design specifications;

Designs, documents, tests, creates, or makes modifications of computer technologies related or interconnected to operating systems;

As directed:

Coordinates assigned services and activities with those of other divisions, outside agencies, and organizations;

Assists with directing, planning, administering, and evaluating project planning, coordination, communication, and execution;

Involves the management of diverse stakeholder expectations and cross-functional project teams;

Prioritizes, executes, closes, and evaluates projects under their direction;

Consults with mangers or other technical experts in specific areas to obtain clarification or expected results;

Reviews projects to ensure the required training and resources are available;

Identifies project objectives and deliverables;

Selects and uses projects management tools and techniques to accomplish the project goals and objectives;

Collaborates with stakeholder and user department personnel to establish priorities;

Develops and implements plans to communicate with the involved project stakeholders and management;

Identifies project risks which are likely to affect the project and design strategies to manage and mitigate those risks;

Directs the activities of interdisciplinary project teams with participating departments;

Collaborates with consultants, vendors, contractors, and subcontractors in the implementation and deployment of technology projects;

Develops consensus on project schedules and inform management of project progress and potential schedule slippages;

Manages budget expenditures, and analyzes project budget reports to calculate project expenses and identify excessive expenditures;

Examines cost estimates and compares to original budget;

Leads project problem identification and resolution process;

Administers project contracts, reports on contractor performance;

Manages risks and responds to changes in risk over the course of the project;

Evaluates projects to make certain project results meet the intended goal and satisfies quality standards to meet stakeholder’s expectations;

Identifies ways to improve project outcome;

Reviews plans with various technology specialists and subject matter experts;

Attends meetings and provides direction to all team members throughout the project life-cycle;

Identifies and resolves problems, and integrates and reviews schedules;

Maintains clear communication with management, team members, and stakeholders;

Leads discussions to come to consensus and resolves conflicts between team members;

Coaches team members on project methodology and processes;

Develops cost analysis for current and proposed projects;

Oversees development and documentation of information technology strategic goals and objectives provided by departments;

Conducts research and provides analysis to the Department Director and other departments as required for special projects;

Directs personnel assigned to projects as required for project implementation;

Conducts, compiles, and summarizes research, and provides oral and written reports related to project implementation;

Attends and participates in meetings, training and information sessions;

Stays abreast of new trends and innovations in the field;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Other Important Duties*

Performs such other related duties as may be assigned;

Adheres to all County performance standards as well as departmental Key Performance Indicators (KPI) that measure individual work product;

Works both traditional and non-traditional business work hours, including but not limited to; evening shifts, weekends and holidays;

May be required to wear a uniform as per department appearance standards;

Performs the duties of Extended Emergency Support Attendant. This duty will extend beyond standard workday and weekend hours and is on a periodic rotational basis;

Occasional travel;

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Job Summary

Summary of Position

The Project Manager under general direction assists with managing, planning, directing and coordinating the activities of one or more large scale or highly complex projects which may have countywide or multiple department impact through the project’s lifecycle and implementation.

Additional Information

Minimum Requirements: Knowledge, Skills, and Abilities

Knowledge of: personal and mainframe computer operations; the functions and applicability of various software packages; technical operation of computer hardware; general computer maintenance procedures and repair techniques; standard software applications; computer peripherals; the principles and practices of effective customer service; principles and practices of supervision and training; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products. Skill/Ability to: troubleshoot, analyze and repair hardware, software and systems; prepare reports neatly and accurately; read and interpret manuals and instructions on installation and operation of hardware and software; demonstrate flexibility, adaptability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines and within budget; demonstrate leadership and ability to deliver efficiency and quality at the highest of standards; recognize, analyze and provide solutions to information technology; operate a personal computer and various software applications; communicate technical issues and solutions to a non-technical audience; prepare and maintain records, maintain filing systems, compile and organize information; communicate effectively both orally and in writing; promote program activities; make mathematical computations; prepare clear, concise and comprehensive written and electronic reports, and staff studies; schedule, supervise, train, and evaluate assigned staff; and establish and maintain cooperative and effective relationships with those contacted during the course of work. Pass a background investigation.

Each and every county position requires the following professional skills and abilities as key and

necessary elements of performance:

Demonstrate regular and reliable attendance;

Work well with others and participate fully in a team oriented environment;

Interface with other employees and customers in a courteous and respectful manner;

Maintain strict confidentiality;

Project positive support of their department and all county organizations at all times; and,

Maintain and enhance the County’s commitment to customer service excellence

Organizational Relationships

Reports to:IT Project Manager, Senior

Directs:This is a non-supervisory position

Other: Has contact with department heads and/or staff in order to coordinate and complete assigned responsibilities, outside departments utilizing automated systems or equipment developed and/or maintained by IT personnel, City and County of El Paso departments, vendors, contractors, outside agencies, and other county employees.